RA1

• Joint efforts across the realm of technical communication can help better determine usability.
• The possibility of developing one, concrete mean of measure used by everyone can improve usability measurement.
• The cultural model is the best option for measuring usability.

RA2

• Wicked problems are never permanently solved.
• The broad scope of members used to solve wicked problems, such as natural disasters, bring different attributes which can all be useful in reaching a momentary solution.
• Categorizing systemic issues as wicked problems creates a personal feel for communicators.