Box Office – Department of Fine Arts

Job Description

Box Office

To operate and assist on any ticketing sales points in order to provide an efficient and productive booking system for the public.
To actively pursue an in-depth knowledge of the venue’s computerized Box Office system and online sales technology.
To contribute to the administration of the department, ensuring information is up-to-date and well organized.
To support the administrational needs of other departments, within reason, and under instruction of the Visitor Services Manager.
To be responsible for all cash, check and card transactions made by the Box Office
To be responsible for the opening and closing of the Box Office, and ensure the security of the box office is maintained.
To act as the main information and reception point for the venue, ensuring the Box Office provides a professional, customer focused, and welcoming service for all visitors including professional companies, hirers and public.
To deal with any customer service issues that may occur, either in person, on the phone or via email, in a professional manner.
Provide reports to relevant departments on request in an efficient manner
To keep up-to-date on current Box Office practices