This course has offered great insight into an aspect of technical writing I had never considered. Before taking this course, I never really thought about the writers behind case studies, interview and survey questions, or other written materials used in matters across a litany of fields. When I started this program, I came with the mindset that I would leverage my technical skills gained with my background in software engineering, and pivot to a career in a space that allowed me to use my written and oral communication skills in my everyday work. This course has offered me a look into a possible career trajectory following that route. Completing this case study was a challenge, but a beneficial exercise in learning what UX writing is all about. Below is my final project, a case study on a proposed task management application, AllDone. 

Case Study: AllDone A Task Management Application

Background

As a full-time graduate student with multiple roles and responsibilities, keeping track of my various commitments and assignments can be a daunting task. Juggling the demands of my studies, Writing Center tutoring, and my part-time job as a server, alongside my upcoming role as a Graduate Teaching Assistant requires exceptional organizational skills and efficient time management – skills I am still working on developing. Currently, I manage by monitoring four separate calendars which can be overwhelming and increases the risk of overlooking important events or deadlines. The constant switching between multiple calendars not only adds an unnecessary layer of complexity but also hinders my ability to have a comprehensive view of my commitments. AllDone is a task management application that seamlessly integrates all events, assignments, and responsibilities into a single, centralized platform. AllDone is an ideal solution that would offer the flexibility to view schedules in both a calendar format and a to-do list, allowing users to choose the view that best suits their needs at any given moment. The calendar view would provide a visual representation of commitments, allowing the user to quickly identify potential scheduling conflicts or overlapping events. This view could be customized to display events and tasks color-coded by category (e.g., academic, work, personal), making it easier to distinguish between different types of obligations at a glance. Additionally, the ability to toggle to a to-do list view would be beneficial when users need to focus on specific tasks or assignments without the distraction of other calendar events. This view could display tasks in a prioritized order, with options to sort by due date, importance, or category. Users would also have the ability to add notes, subtasks, or attachments to each item, ensuring that they have all the necessary information readily available. AllDone would offer scheduling and reminder features, allowing users to set recurring events and tasks or mark progress on ongoing assignments. AllDone will offer customizable reminders and notifications that can be set to alert users in advance of upcoming deadlines or events, ensuring that important commitments are never missed. By consolidating various calendars and commitments into a single, user-friendly task management application, AllDone can streamline workflow and minimize the risk of overlooking or overbooking events.

Methodologies

User needs play a pivotal role in shaping the design and functionality of a task management application, as different individuals have unique requirements and responsibilities that must be carefully considered. Central to an effective product design process is understanding the diverse types of users and the variety of tasks and commitments they need to manage.

Here are some things I considered in the design process of AllDone:

Persona-driven design: One approach to capturing user needs is through the creation of personas based on research and data. By developing detailed personas I gained insight into the motivations, goals, and needs of different user groups.

Task analysis: It is crucial to understand the range of tasks and commitments that users need to organize. These may include academic assignments, work projects, personal errands, appointments, events, and recurring obligations. Analyzing the variety of tasks users might need to record helped me to identify the various categories of tasks, their complexity, and any unique requirements or features needed to manage them effectively.

Flexibility and customization: To cater to the diverse needs of different user groups, AllDone should offer flexibility and customization options. This could include the ability to personalize views (calendar, list, or board), create custom categories or tags, and adjust notification preferences based on individual priorities and work styles.

Accessibility and inclusivity: Ensuring AllDone is accessible to users with diverse abilities and needs is essential. This may involve incorporating features such as screen reader compatibility, customizable color schemes, and intuitive navigation for users with cognitive or motor impairments.

Integration and interoperability: Many users may already have existing productivity tools or calendar applications they rely on. Designing an application that can seamlessly integrate with these existing systems can enhance user adoption and minimize disruption to established workflows.

By thoroughly understanding user needs through personas, task analysis, accessibility, and seamless integration, I have ventured to create a task management application that truly resonates with its target audience – no matter who they are. A user-centered design approach ensures that the application not only meets functional requirements but also provides an intuitive and enjoyable experience tailored to the unique needs of each user group.

Personas

Melanie’s life as a 28-year-old PhD candidate in Biomedical Engineering is no doubt demanding. Balancing the responsibilities of being a Graduate Teaching Assistant for a first-year coding class with three sections under her watch, coupled with her part-time job as a server at a restaurant in the city, presents a significant challenge in time management and organization. As a GTA, Melanie is responsible for instructing and guiding students through the fundamentals of coding, which involves preparing lesson plans, grading assignments, holding office hours, and addressing students’ questions and concerns. Additionally, her PhD coursework requires attending lectures, writing essays, conducting research, and participating in laboratory or fieldwork. These academic commitments alone can be overwhelming, but Melanie also juggles much more. Working in the service industry can be physically and mentally taxing, with irregular shifts, customer interactions, and the fast-paced environment of a restaurant. With such a diverse range of responsibilities, Melanie undoubtedly relies on numerous calendars and scheduling tools to keep track of her classes, office hours, research meetings, restaurant shifts, and personal commitments. Juggling multiple calendars can be cumbersome and increase the risk of overlooking important deadlines or double-booking herself. A task management application that can seamlessly integrate tasks from various aspects of Melanie’s life into a single interface would be an invaluable asset. This application should offer robust filtering and categorization capabilities, allowing Melanie to easily view and prioritize tasks related to her GTA responsibilities, PhD coursework, or restaurant shifts, without the need to switch between multiple calendars or applications. Furthermore, the ability to set reminders, prioritize tasks based on urgency or importance, and seamlessly sync across multiple devices would ensure that Melanie remains organized and focused, regardless of her location or the task at hand. By consolidating her various commitments into a centralized platform, Melanie can streamline her workflow, minimize the risk of overlooking crucial deadlines, and allocate her time more efficiently across her academic, professional, and personal obligations.

As a 19-year-old sophomore student studying History at a local university while managing ADHD, Devon’s situation presents unique challenges that require a tailored approach to task management and organization. Navigating the demands of university life as a first-generation student is already a significant undertaking, but coupled with the added complexities of ADHD, it can become even more daunting. During his freshman year, Devon struggled with planning, time management, and staying on top of assignments resulting in a less-than-desirable academic performance. However, since then, Devon has demonstrated remarkable self-awareness and determination by recognizing the areas where he needs improvement and committing to becoming a more organized student. His decision to actively seek strategies and tools to help him stay current on his assignments and enhance his academic performance is commendable. While Devon’s current use of a traditional paper planner is a step in the right direction, he desires a more modern and accessible solution. The limitations of a physical planner, such as the need to have it on hand at all times and the potential for misplacing or forgetting it, can be exacerbated for individuals with ADHD. An ideal task management application for Devon would not only address his organizational needs but also cater to the specific challenges associated with ADHD. This application should offer features that help him stay focused, minimize distractions, and provide visual cues and reminders to keep him on track. One essential feature would be the ability to set recurring reminders and notifications for tasks and deadlines. These reminders could be customized to include auditory or vibration alerts, ensuring Devon remains aware of his commitments even when he is engaged in other activities. Additionally, the application should offer a visually appealing and intuitive interface, utilizing color coding, icons, or other visual cues to help Devon quickly identify and prioritize tasks based on their importance or subject area. This visual representation could help him better understand his workload and allocate his time and attention accordingly. Collaboration features could also be beneficial for Devon, as they would allow him to coordinate with classmates or study groups, share task lists, and receive updates on group projects or assignments. This could help reduce the potential for missed deadlines or miscommunications. The application should be accessible across multiple devices, such as smartphones, tablets, and laptops, ensuring that Devon’s tasks and commitments are always within reach, regardless of his location or the device he is using. By implementing a comprehensive and user-friendly task management application tailored to his specific needs, Devon can develop the organizational skills and strategies necessary to succeed as a History student while effectively managing his ADHD. With his tasks and commitments readily accessible, visually represented, and accompanied by customizable reminders, he can maintain focus, prioritize his workload, and ultimately achieve his academic goals.

As a 41-year-old mother of four returning to the corporate world after an eight-year hiatus, Sasha’s life is undoubtedly challenging. Juggling the demands of her professional life with the responsibilities of managing a bustling household can be overwhelming, even for someone as accomplished as Sasha. With four children, each having unique schedules and commitments, such as school projects, recitals, sports engagements, and extracurricular activities, keeping track of everything can quickly become impossible without assistance. As a mother Sasha is expected to be present and involved in her children’s lives, while also ensuring that their various activities and obligations are met. On top of all of that, Sasha’s return to the corporate world and reintegrating into a professional environment brings its own set of demands and responsibilities, such as meetings, deadlines, projects, and the need to prove herself after a break from the traditional workforce. Balancing these professional commitments with her family obligations can be a delicate and demanding endeavor. In this situation, Sasha is in desperate need of a comprehensive task management application that can help her stay afloat and maintain control over her various high-priority items. An ideal solution for Sasha would be a user-friendly application that seamlessly integrates her professional and personal commitments into a single, centralized platform. This application should offer robust calendar and scheduling features, allowing Sasha to input and organize her work appointments, meetings, and deadlines, as well as her children’s activities and obligations. Color-coding or categorization options could help her quickly distinguish between different types of tasks, ensuring that nothing slips through the cracks. Additionally, the application should provide reminders and notifications to keep Sasha informed about upcoming events or due dates, ensuring that she remains proactive and prepared, rather than constantly playing catch-up. These reminders could be customized based on the priority or urgency of the task, ensuring that Sasha can prioritize her time effectively. Collaboration features could also be beneficial, allowing Sasha to share and coordinate schedules with her partner or other family members, ensuring that everyone is aware of each other’s commitments and responsibilities. This could include the ability to assign tasks, delegate responsibilities, and receive updates when tasks are completed or rescheduled. Additionally, the application should be accessible across multiple devices, such as smartphones, tablets, and computers, enabling Sasha to stay connected and updated regardless of her location or the device she is using. This would allow her to quickly reference her schedule or update tasks while on the go, ensuring that she remains in control of her commitments at all times. By implementing a comprehensive task management application, Sasha can regain control over her hectic schedule and find a balance between her professional and personal responsibilities. With the ability to prioritize tasks, set reminders, coordinate with family members, and access her schedule from anywhere, Sasha can navigate the challenges of her new chapter with confidence, ensuring that she excels both as a mother and in her corporate role.

Alek, a 24-year-old Data Analyst, finds himself in a unique position as he navigates the demands of his professional life and his active social involvement in the local punk scene. As a newcomer in his field, Alek is driven to excel in his high-paying start-up job and establish himself as an invaluable asset to the company. However, Alek’s robust social life and passion for the punk scene present both opportunities and challenges. Attending various concerts, events, and parties within the punk community is not only a source of enjoyment but also a means of fostering connections and immersing himself in a vibrant subculture. This dual commitment to his career and social life can lead to potential conflicts or scheduling issues. Alek’s desire to be an all-star employee may require him to work late nights or be available during unconventional hours, which could clash with his social engagements. In this scenario, Alek would benefit greatly from a seamless task management application that allows him to effectively balance his professional and personal commitments. An ideal solution would be a user-friendly application that integrates his work schedule, deadlines, and meetings with his social calendar, providing a comprehensive view of his obligations and plans. This application should offer comprehensive calendar and scheduling features, allowing Alek to input and organize his work commitments, as well as his social events and activities. Color-coding or categorization options could help him quickly distinguish between professional and personal engagements, ensuring that he can prioritize tasks and events accordingly. Additionally, the application should provide reminders and notifications to keep Alek informed about upcoming events or due dates, ensuring that he remains proactive and prepared. These reminders could be customized based on the priority or urgency of the task or event, ensuring that Alek can allocate his time effectively. A key feature for Alek would be the ability to share or expose certain aspects of his calendar with his manager or colleagues. This would allow him to transparently communicate his availability and any potential conflicts or time-off requests related to his social engagements. By maintaining open communication and setting expectations with his employer, Alek can foster trust and demonstrate his commitment to his job while also making room for his personal pursuits. The application should be accessible across multiple devices, enabling Alek to stay connected and updated regardless of his location or the device he is using. This would allow him to quickly reference his schedule or update tasks and events ensuring that he remains in control of his commitments at all times. By implementing a comprehensive task management application tailored to his unique needs, Alek can effectively balance his professional ambitions as a Data Analyst with his active involvement in the punk scene. With the ability to prioritize tasks, set reminders, communicate his availability, and access his schedule from anywhere, Alek can navigate the demands of his career and social life with confidence, ensuring that he excels in both realms.

Survey and Interview Response

Conducting surveys and interviews as part of my case study was valuable in gaining insights into user needs and preferences for a task management application. While a wider pool of participants would have provided even more comprehensive data, the feedback I received from the volunteers who participated in my study uncovered important information to guide the design process. Surveys and interviews allow me to gather qualitative and quantitative data directly from potential users, enabling a deeper understanding of their pain points, workflows, and desired features. By engaging with a diverse group of users, I learned varying perspectives, use cases, and specific requirements that were not initially apparent. Based on the feedback from study participants, I decided to design an application that is not only functionally superior but also offers a highly customizable user experience tailored to individual aesthetic preferences. This approach recognizes that users have varying needs and priorities when it comes to task management, and a one-size-fits-all solution may not resonate with everyone. By prioritizing customization, AllDone can cater to a broader range of users, allowing them to personalize the interface, color schemes, layouts, and visual elements to align with their individual preferences and work styles. This level of customization can enhance user engagement, productivity, and overall satisfaction with the application. Offering a visually appealing experience differentiates AllDone from competitors and creates a more enjoyable user experience. In today’s crowded market, where users have numerous task management options, a well-designed and personalized interface can be a significant competitive advantage. However, it’s important to strike a balance between customization and usability. While offering extensive customization options is valuable, the application should maintain a level of consistency and intuitive navigation to ensure a seamless user experience. Excessive customization options can lead to confusion or overwhelm users, especially those who prefer a more streamlined and minimalistic approach. Incorporating user feedback and emphasizing customization and aesthetics in my design process ensured a user-centric approach to product development. By addressing both functional and aesthetic needs, AllDone has the potential to stand out in the market and provide a tailored experience that resonates with a wide range of users, ultimately enhancing productivity and task management workflows.

Mockups

Conclusion

Completing a comprehensive case study on designing a task management application was a challenging but invaluable learning experience, particularly in understanding the nuances of UX writing. The process of conducting research, gathering user feedback, and translating those insights into a cohesive design solution allowed me to delve into the fundamental principles of user-centered design. One aspect that presented a significant hurdle was the graphic design component of the study. As a novice in the field of design, I found myself immersed in the intricacies of various developer tools and design software, which was a bit overwhelming, especially since that was not the primary focus of the assignment. Admittedly I may have dedicated more time and effort to this aspect than initially intended, as the desire to create a visually appealing and functional design can be compelling even if not quite successful. In hindsight, studying and improving upon an already existing task management application might have been a more straightforward approach. By analyzing an established product, I could have gained valuable insights into its strengths, weaknesses, and areas for improvement, without the added complexity of starting from scratch. This approach would have allowed me to concentrate more on the UX writing aspects and user research, rather than getting caught up in the technical details of design tools. However, the challenges I faced during this project contributed significantly to my learning experience. Despite the obstacles, this assignment has equipped me with a deeper understanding of user-centered design principles and the role of UX writing in creating intuitive and engaging interfaces. I learned the value of conducting user research, gathering feedback, and translating those insights into design decisions that prioritize the user’s needs and preferences. Moving forward, this experience will undoubtedly shape my approach to future UX writing projects. I now have a better grasp of the importance of balancing functional requirements with aesthetic considerations, and the need to collaborate effectively with designers and developers to create cohesive and user-friendly products. Overall, though challenging, this case study provided me with a comprehensive introduction to the world of UX writing and user-centered design. The lessons learned from this exercise will certainly serve as a foundation for future endeavors, allowing me to approach UX writing projects with a more informed perspective.

This week I’m putting the finishing touches to the design of my case study. I have used the data collected through interviewing and surveying to create four personas of potential users for the task management application. 

Persona 1: 

Melanie is a 28-year-old PhD candidate who works as a Graduate Teaching Assistant during her studies in Biomedical Engineering. She is in charge of instruction for a first-year coding class and holds three sections. She also works part-time as a server at a restaurant in the heart of the city. Between her PhD courses, managing the coursework for her students, and balancing her server schedule, Melanie has a multitude of calendars to manage. She is an ideal candidate for a task management application that will seamlessly integrate tasks into a single interface while still allowing filters to view tasks related to a specific aspect of Melanie’s hectic schedule. 

Persona 2: 

Devon is a 19-year-old student studying History at a local university. Being a first-time student was challenging and in his freshman year, Devon’s grades suffered due to poor planning and task management. As a sophomore student Devon has made it his mission to keep current on his assignments and become a more organized student. Currently, he is using a planner to write down his tasks but wants something more modern that he can have access to at all times — whether he has a pen and his planner on him or not. 

Persona 3: 

Sasha is a 41-year-old mother of 4. After an 8-year hiatus, Sasha is returning to the corporate world and is anxious about keeping on top of things both at home and in the office. Balancing the kids school projects, recitals, sports engagements, on top of her own schedule is proving overwhelming even for super-mom Sarah. She is desperately in need of an application that will help her stay afloat and on top of her various high-priority items. 

Persona 4: 

Alek is a 24-year-old Data Analyst. He is just starting out in his field and wants to make sure to be an all-star employee at his high-paying start-up job. Alek also has a robust social life and is a part of the punk scene in his town and often attends various concerts, events and parties related to the scene. Alek would like a seamless way to keep track of social events to let his boss know when he will and won’t be available for late night working hours. 

It has become clear that my app will target users who have a variety of responsibilities and need a central place to monitor their engagements and assignments. The one thing I’m still struggling with is coming up with a really trendy app name…

This week I conducted an interview with a willing volunteer using the same interview questions but different subject than my previous case study interview. I used Otter.ai to record the interview and that transcription is reproduced below: 

Interviewee: Mid-50s Legal Professional 

Interviewer: Jennifer Molton 

Date: 4/6/24 

Transcript 2: 

1. Can you describe your current method of managing tasks and to-do lists?

Typically I utilize email or my phone. I use email to send messages to myself or send myself text messages with to do list or things that I want to remember.

2. What are the biggest challenges you face when it comes to task management?

I have a tendency to procrastinate which can lead to not staying on task. I often waste time watching television or at times will call a friend or do something else to avoid doing things that are on my to do list.

3. How do you prioritize tasks in your daily or weekly routine?

I try to prioritize things that bring me peace and joy or will help make my life calmer and happier. Typically I like to make sure that I have the tools necessary to make my week go well such as having a clean house and clean laundry and other items that I need to make it through the work week.

4. Do you work individually or as part of a team? How do you currently collaborate on tasks with others?

I am part of a team but my day to day tasks are mostly individual tasks. I have to approve items so that others can complete their work.

5. What features do you consider essential in a task management application?

It is essential that the people who need the application for their daily work are able to use the application easily. Often application creators do not have a complete understanding of the way in which the user needs to use the platform.

6. How important is it for you to have reminders and notifications for upcoming tasks or deadlines?

Very important.

7. Have you used any task management applications in the past? If so, what did you like or dislike about them?

I typically use calendar reminders in outlook or google. I don’t like it when reminders are not flexible with timing. I like reminders that can let you set specific alerts and let you create customized notes.

8. What devices do you typically use for task management (e.g., smartphone, computer, tablet)?

How important is cross-platform compatibility for you? Smartphone and laptop. Cross-platform is very important.

9. How do you track your progress on tasks and projects? Do you use any metrics or analytics to evaluate your productivity?

I typically do not track the progress of my tasks. I will add a task to a to do list and if it has only been partially completed I will re add it to the list.

10. Are there any specific integrations or third-party tools you would like to see integrated into a task management application?

No.

11. How do you handle recurring tasks or tasks with dependencies?

I typically break tasks into parts and add each part onto my to do list.

12. How do you manage long-term goals or projects alongside your daily tasks?

I create to do lists and long term and short term goals are listed separately.

13. Can you walk me through a typical day or week in terms of how you manage and complete your tasks?

I look at my calendar and to do list each day and prioritize items based on their due dates and then tackle them one by one.

14. What would a perfect task management application look like for you?

What improvements or additional features would you like to see in existing task management tools? User friendly for non tech users. Flexible calendar notes and alerts.

15. Finally, how likely are you to recommend a task management application to your colleagues or friends, and why?

If it is user friendly for no. Technical people and is customizable I would recommend it.

• This week I worked on gathering data from potential users. I decided I needed to create a survey to analyze the tools potential users are currently using to see which features work and which ones need improvement. This survey creation turned out to be a bit of work as I needed a survey application that would allow users to write in an answer — a feature often reserved for paying subscribers in many of the popular survey sites. I ended up using Survio to create a simple survey to gather what applications people are currently using.  You will find that survey in the embedded below. I have also enlisted a few volunteers to participate in an interview to get more in-depth data about what potential users will be looking for in a task management application. 

With the case study draft ChatGPT created and feedback from Dr. Pullman, I have been thinking of ways to elevate the design of my to-do list application. In the latest iteration of the to-do list application, I have decided that I need to expand on the use of the application. Instead of simply being a list of stuff you write down such as you would things you need to do as you would on a scrap of paper, the application should serve to compile tasks across all responsibilities, i.e. work, school, or personal, and create categories to organize tasks by types. Perhaps users will be able to set separate categories and organize lists into the corresponding categories. Users should also be able to look at their tasks as a calendar, showing various tasks that have to be created for the month, and looking at a single list that shows tasks in a traditional to-do list.  Another option I have thought about adding to the design is that users should be able to add tasks from various applications using a copy/paste type functionality where users can right-click on a string of text from any window and can add to tasks using this shortcut. Users of course will also be able to create tasks in the application but I think having this additional functionality will make the application much more useful for users. I have begun creating a survey and interview questions for potential users of this application. I’ve also created some personas to help brainstorm the way different users will use the app and what additional features to offer for the different users. 

As I begin to look into my case study for the final project, I have settled on writing about a To-do list application similar to the one built in class, but more developed. Being a complete novice on the subject, I decided to take to the internet and do some research on similar case studies and gain some examples. This search led me to to a couple of simple case studies linked below. 

https://bootcamp.uxdesign.cc/designing-a-to-do-list-app-for-myself-case-study-cdb05b421cd8

https://bootcamp.uxdesign.cc/to-do-app-case-study-259ec7330420

I also decided to ask ChatGPT to create a case study based on a to-do list application and it came up with the following: 

Title: TaskMaster: Revolutionizing Task Management with a Todo-List Application

**Abstract:**
TaskMaster is a digital task management application designed to enhance productivity and organization for individuals and teams. This case study delves into the development, features, and impact of TaskMaster, showcasing how it has become an indispensable tool for users across various domains.

**Introduction:**
In a fast-paced world where time is of the essence, effective task management is crucial for personal and professional success. Recognizing this need, TaskMaster was conceptualized and developed by a team of software engineers and designers passionate about simplifying task organization and boosting productivity.

**Problem Statement:**
Traditional methods of task management, such as handwritten to-do lists or basic digital notes, often lack the flexibility and efficiency required to manage tasks effectively. Users struggled with keeping track of tasks, prioritizing them, collaborating with team members, and ensuring timely completion.

**Solution:**
TaskMaster provides a comprehensive solution to these challenges through its intuitive user interface and robust feature set. Key features include:

1. **Task Organization**: Users can create, categorize, and prioritize tasks effortlessly, ensuring clarity and focus.
2. **Due Dates and Reminders**: Set deadlines and receive timely reminders to stay on track.
3. **Collaboration**: Share tasks and collaborate with team members, fostering seamless teamwork and communication.
4. **Subtasks and Checklists**: Break down complex tasks into manageable subtasks and create checklists for enhanced efficiency.
5. **Cross-Platform Syncing**: Access tasks from any device, ensuring continuity and accessibility.
6. **Analytics and Insights**: Gain valuable insights into task completion rates, productivity trends, and time management habits.

**Development Process:**
The development of TaskMaster followed an iterative process, involving extensive user research, prototyping, and user testing. Feedback from beta testers and early adopters played a crucial role in refining the application and shaping its feature roadmap.

**Deployment and Adoption:**
TaskMaster was launched initially as a web application, followed by native mobile apps for iOS and Android platforms. Leveraging targeted marketing campaigns and word-of-mouth referrals, TaskMaster quickly gained traction among professionals, students, and teams across diverse industries.

**Case Study: User Scenario:**
Sarah, a project manager at a marketing agency, struggled to keep track of her team’s tasks and deadlines using spreadsheets and email. Upon discovering TaskMaster, she was impressed by its user-friendly interface and powerful features. Sarah created a dedicated workspace for her team, invited members to collaborate, and started organizing tasks into projects and categories. With TaskMaster’s built-in reminders and notifications, Sarah and her team never missed a deadline again. The analytics dashboard helped Sarah identify productivity bottlenecks and optimize her team’s workflow, resulting in improved project delivery times and client satisfaction.

**Impact and Future Directions:**
TaskMaster has garnered widespread acclaim for its effectiveness in simplifying task management and boosting productivity. As the user base continues to grow, the development team is committed to enhancing the application further, with planned features including integration with third-party tools, advanced reporting capabilities, and AI-powered task recommendations.

**Conclusion:**
TaskMaster has emerged as a game-changer in the realm of task management, empowering individuals and teams to achieve more with less effort. With its user-centric design and innovative features, TaskMaster is poised to revolutionize the way tasks are managed in the digital age.

This week I conducted an interview with my boyfriend using questions I will ask for potential users for the application in my case study. In the future I think I should find someone with a less personal relationship to collect better and more unbiased data. Although I think practicing with someone you are close to helps troubleshoot some issues that may come up when conducting interviews with more general candidates. Somethings that I learned were to be clear in my questioning, I had to rephrase to get the best information and the data I was looking for. When interviewing strangers, I worry that I will come off as invasive but I guess if they are willing volunteer this shouldn’t be a concern. Another thought I have is that to collect the best data, you need a large pool of users but to gain such a base one must have incentive. I see a lot of posts on social-media or through listservs requesting survey completion or participation in a research interview however usually these posts are accompanied by some sort of compensation — usually a giftcard for a nominal fee. Though I am sure some kind strangers would provide their insight out of the kindness of their heart, I am still brainstorming ways to fuel engagement in my research towards my case study from people outside of my inner-circle. Anyway, here is the transcript of my interview:

1. Can you describe your current method of managing tasks and to-do lists?

Depending on the tasks, and the time of day, I approach task management differently. One element I do keep consistent is to not make an extremely a long list of tasks to complete in one day. Some days are just very busy, of course, and even if the project requires extensive time and effort— I do my best to not overwhelm myself, and so far, it’s worked for me.

2. What are the biggest challenges you face when it comes to task management?

The early planning stages. Recognizing what you must accomplish can be thrilling sometimes but, when I see a list of responsibilities anxiety usually follows. However, once you start, you don’t want to stop! I think the initial uncomforting feeling, actual helps me feel more rewarded in the end.

3. How do you prioritize tasks in your daily or weekly routine?

4. If I have a schedule of tasks to complete that all have a similar deadline; I prefer to do easier tasks first. Most people would disagree but! This method allows me to think about the more “difficult tasks” longer and how I intend on approaching them so, when its time to complete one for example, I confident in my ability to succeed.

4. Do you work individually or as part of a team? How do you currently collaborate on tasks with others?

I like to collaborate with others if it feels productive. Otherwise, often too many conflicting ideas, opinions, and egos can ruin the project. If everyone has a specific role on the team then it can be fun to connect, but ideally working alone and then presenting my work to a team is my favorite way of working with people; especially in creative environments.

5. What features do you consider essential in a task management application?

Accessibility and simplicity. The iPhone, for example, became very popular because of its simplicity. Of course, it still was efficient and original in design, but great applications sometimes try to be too complex, and it hurts user’s the experience. If a child and an older woman can feel a similar amount of comfort using an application, than shows its universal, which in turn, will most likely lead to great success.

6. How important is it for you to have reminders and notifications for upcoming tasks or deadlines?

Not at all. Unfortunately, my memory is great with deadlines. I wear them like clothing, honestly, I feel them on me, always on my mind. But possibly as I get older, I’ll need more help remembering things so it’s a good problem to have as a young man.

7. Have you used any task management applications in the past? If so, what did you like or dislike about them? No, I not. Unless you count writing to do lists on paper.

8. What devices do you typically use for task management (e.g., smartphone, computer, tablet)? How important is cross-platform compatibility for you?

Personally, my spelling is awful so, my phone is how I hide my odd embarrassment. I just use my notes app, which I don’t like very much. And to your second question- I love it! It just hasn’t been useful for me regarding task management.

9. How do you track your progress on tasks and projects? Do you use any metrics or analytics to evaluate your productivity?

That’s an excellent question; I can’t say I do. Nothing psychical like a timer or an alarm at least. I tend to just rely on my intuition and energy to gauge if my productivity is shrinking. It’s easy to tell when, for myself at least, I’m not performing as well as I may have been earlier. The body never lies.

10. Are there any specific integrations or third-party tools you would like to see integrated into a task management application?

No. I imagined social media planning apps when you asked that question, which may be completely way off of what you meant but, I think distinct, direct, and purposeful apps may be what society needs. Especially regarding tasks management.

11. How do you handle recurring tasks or tasks with dependencies?

I suppose better with time until they become redundant. It’s difficult for me to think of an example in this moment unfortunately.

12. How do you manage long-term goals or projects alongside your daily tasks?

In the past not well. My immaturity allowed me to believe those long-term goals would figure themselves out while I handle my daily duties. That changed drastically though as I got older- possibly because of how I view time now. It can move so quickly, those long-term projects become late projects or no projects. Basically, today I focus more on the long-term goals because, in my experience, those are more significant in life. Balance is still very important.

13. Can you walk me through a typical day or week in terms of how you manage and complete your tasks? I wake up, pray, and relax. Ideally, I like to ease into my day. After an hour or so, I make a to do list. And I can’t remember a day I don’t complete it either. I take my time with most things, tasks, projects, everything. It works for me. That’s all I can say.

14. What would a perfect task management application look like for you? What improvements or additional features would you like to see in existing task management tools?

A task management app that encouraged you to do tasks that you might enjoy. Essentially, it it’s not just a planner, it’s a computer studying your habits even when you’re not busy.

Finally, how likely are you to recommend a task management application to your colleagues or friends, and why?

Very likely. The attention span of people is shrinking so I think, if done right, it would be very helpful to people who can’t stay on task but stay on their phone.

After sifting through the least of adjectives, I was left with the following 10 that resonated with me the most: 

• Balance
• Achievement
• Creativity
• Honesty
• Knowledge
• Peace
• Pleasure
• Self-Respect
• Stability
• Wisdom 

I then used ChatGPT asking it the given prompt of: “build a persona for a UX Writer out of the following characteristics presented in order of most important to least important” and inserted the list above. 

ChatGPT came up with the following: 

Persona: Harmony the UX Writer

Balance: Harmony prioritizes balance in all aspects of her life and work. She believes that finding equilibrium between different elements leads to better outcomes in user experience writing. She strives to create content that balances clarity with creativity, engagement with simplicity, and innovation with usability.

Knowledge: Knowledge is fundamental to Harmony’s approach. She constantly seeks to deepen her understanding of UX principles, user behavior, and emerging trends in technology and design. This knowledge empowers her to make informed decisions and create effective content that resonates with users.

Honesty: Integrity is a cornerstone of Harmony’s character. She values honesty and transparency in her interactions with colleagues and stakeholders. When providing feedback or presenting ideas, she always strives to be truthful and genuine, fostering trust and credibility in her relationships.

Stability: Stability is essential for Harmony to thrive professionally. She values a work environment that provides structure, support, and a sense of security. By maintaining stability in her workflow and routines, she can focus her energy on producing high-quality UX content without distractions.

Achievement: Harmony is driven by a desire for achievement and excellence in her work. She sets ambitious goals for herself and takes pride in surpassing expectations. Whether it’s crafting compelling microcopy or refining user interface text, she approaches every task with dedication and a commitment to success.

Creativity: Creativity is at the heart of Harmony’s approach to UX writing. She enjoys exploring innovative ways to communicate information and evoke emotions through words. By infusing her writing with creativity and originality, she enhances the overall user experience and leaves a lasting impression on users.

Wisdom: Wisdom comes with experience, and Harmony values the insights gained from her journey as a UX writer. She draws upon her past successes and failures to inform her decision-making process and refine her craft. Her wisdom allows her to anticipate challenges, adapt to change, and mentor others in the field.

Self-Respect: Self-respect is integral to Harmony’s sense of well-being and professional identity. She values herself and her contributions, setting boundaries and advocating for her needs in the workplace. By prioritizing self-respect, she fosters a positive self-image and maintains a healthy work-life balance.

Peace: Peacefulness is a state of mind that Harmony cultivates through mindfulness and self-care practices. She believes in the importance of taking breaks, staying grounded, and finding moments of tranquility amidst the demands of her work. By nurturing inner peace, she enhances her creativity, resilience, and overall job satisfaction.

Pleasure: Pleasure is the joy that Harmony finds in her work as a UX writer. She takes pleasure in the creative process, the satisfaction of solving design challenges, and the impact of her words on users’ experiences. By finding pleasure in her work, she infuses passion and enthusiasm into everything she does.

I found ChatGPT’s response to be quite interesting. The first thing that stood out to me was the name the AI gave to my persona as it seems to be inspired by the qualities I marked as important. Though given mostly psychographic information, ChatGPT created a more well-rounded persona using my list of values and applying them to technical skillsets and behaviors of Harmony in a user-experience writing setting. The response from the AI was almost like a resume promoting Harmony’s character and skills as it applied to a UX writer position. I tried to get ChatGPT to generate an image to go with the persona, but instead of a picture I got back the following descriptions in response: 

Image Description:
The image depicts Harmony, the UX Writer, in her element. She is seated at a sleek, modern desk in a bright and airy workspace flooded with natural light. Harmony exudes confidence and focus as she works on her laptop, her expression reflecting a blend of concentration and contentment.

Surrounding Harmony are elements that represent her persona traits:
– Balance: A set of scales placed on her desk symbolizes Harmony’s commitment to achieving balance in her work and life.
– Knowledge: A stack of books and a tablet device nearby signify Harmony’s thirst for knowledge and continuous learning in the field of UX writing.
– Honesty: A transparent glass jar filled with colorful stones represents Harmony’s commitment to honesty and transparency in her interactions.
– Stability: A sturdy plant in a pot on her desk symbolizes stability and growth, reflecting Harmony’s desire for a secure and supportive work environment.
– Achievement: A framed certificate on the wall behind Harmony celebrates her past achievements and milestones in her career as a UX writer.
– Creativity: An artistic sketchbook and a set of vibrant markers hint at Harmony’s creative approach to UX writing, showcasing her love for innovation and originality.
– Wisdom: A wise owl figurine perched on a bookshelf represents Harmony’s wisdom and experience, acquired through years of dedication to her craft.
– Self-Respect: A mirror placed on her desk serves as a reminder for Harmony to respect and prioritize her own well-being and boundaries.
– Peace: A serene landscape painting adorning the wall evokes a sense of calm and tranquility, reflecting Harmony’s commitment to finding inner peace amidst the demands of her work.
– Pleasure: A cup of aromatic coffee or tea sits next to Harmony, symbolizing the pleasure she finds in her work and the simple joys of everyday life.

Overall, the image captures Harmony as a poised, knowledgeable, and multi-faceted UX writer who embodies a harmonious blend of personal and professional qualities.

Questioning is an important part of the design process as it guides designers in the right direction as far as users needs and wants. When it comes to questionnaires and surveys, it is crucial that the information be as accurate and relevant as possible. To do so, questionnaires must be formatted and phrased in a specific manner. Questionnaires are used iteratively throughout the design process, but is often found in the beginning as designers are finding the problem their product is hopeful to solve. When using questioning in this manner, it is important to pay attention to the population you are targeting and refining questions to efficiently gain the needed information. I found a myriad of advice for effective questioning in my research of questionnaires and surveying and found that all of my sources stressed the importance of clarity in a question. There are many aspects of questioning you must pay attention to but how the user interprets the question is paramount and questioners can ease this process by asking questions in a way that best gives the user an opportunity to respond in the most informative way. There are two types of questions — open and closed format. Open format questions give users the opportunity to expound on their thoughts. When asking questions in this format, it is important to set the user up with the ability to answer fully and avoid asking questions in a way that elicits a yes/no response. Using introductions such as why and how may help open questions and give users the inclination to be more specific in their answering. The second type of question is a closed format which as it sounds, limits the options users have to respond. This format is found in multiple choice questioning. With this format it is important that both the questions and the answer choices are as clear as possible. In both instances clarity is key, you obviously don’t want your user to be confused and such should avoid overly wordy questions, or questions with negatives, ones that imply a bias, or that are directly leading to an answer. Questions should be as general as possible and should not assume anything about the user that is not implied based on the surveyed population.