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Getting Help with iCollege

Support for Faculty

CETL Faculty Support staff can assist with any iCollege-related questions, including:

  • Customizing the look, feel, and functionality of the iCollege environment to fit your teaching style
  • Encouraging meaningful online discussion and collaboration
  • Uploading and organizing content
  • Setting up and troubleshooting the Gradebook
  • Creating quizzes and using Respondus
  • Using the Assignment tool and Turnitin plagiarism detection
  • Integrating multimedia
  • Extending functionality with integrated technologies

 

For help using iCollege to support your teaching, technical support is provided via the following methods:

  1. Online Help Desk Ticket – https://gsutech.service-now.com/sp
  2. Email – help@gsu.edu
  3. Phone – 404-413-HELP (404-413-4357)
  4. Knowledge Base – https://gsutech.service-now.com/sp?id=kb_view2
  5. Contact a Learning Technologist – Schedule on-campus or online appointments with our Learning Technologists.  Be sure to include details regarding what you’d like to discuss.
  6. CETLOE website – http://cetl.gsu.edu/
  7. FAQ  –  http://cetl.gsu.edu/services/icollege-digital-teaching-tools/icollege-support-instructors/


To speak with a DHC Support Agent, 24x7x365, call the dedicated University System of Georgia Support Hotline.  Please note that these calls are routed to the support center in Athens and not to the GSU help desk.

  • TOLL FREE 1-855-772-0423
  • TOLL FREE FOR HEARING IMPAIRED 1-800-892-4315
    Appropriate adaptive technology (hardware) necessary to use this number.