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Getting Help with iCollege

Support for Faculty

CETL Faculty Support staff can assist with any iCollege-related questions, including:

  • Customizing the look, feel, and functionality of the iCollege environment to fit your teaching style
  • Encouraging meaningful online discussion and collaboration
  • Uploading and organizing content
  • Setting up and troubleshooting the Gradebook
  • Creating quizzes and using Respondus
  • Using the Assignment tool and Turnitin plagiarism detection
  • Integrating multimedia
  • Extending functionality with integrated technologies


For help using iCollege to support your teaching, technical support is provided via the following methods:

  1. Online Help Desk Ticket –
  2. Email –
  3. Phone – 404-413-HELP (404-413-4357)
  4. Knowledge Base –
  5. Contact a Learning Technologist – Schedule on-campus or online appointments with our Learning Technologists.  Be sure to include details regarding what you’d like to discuss.
  6. CETLOE website –
  7. FAQ  –

To speak with a DHC Support Agent, 24x7x365
, call the dedicated University System of Georgia Support Hotline.  Please note that these calls are routed to the support center in Athens and not to the GSU help desk.

  • TOLL FREE 1-855-772-0423
    Appropriate adaptive technology (hardware) necessary to use this number.