As I think about all the direction signs I have seen, it made me wonder who really pays attention to all of them. Do you really pay attention to them while driving? Especially the ones that are overhead on the highways warning you about “texting and driving” or “7-10 minutes on I-75/85”? I know that I do not, and that it takes about a second for me to glance and keep going. The same goes for instruction manuals. Have you thoroughly read one lately? When I look over one, all I see are a bunch of words. It is very difficult for me to follow one for “setting up a computer”.
The most likely person to read instructions step-by-step would be women. Women tend to like step-by-step processes rather than men. From my previous experiences, I usually tend to read something first before setting it up. However, when my fiancé tries to set something up, most likely he did not read. It also reflects different cultures as well. For Americans, about half of us will read signs or instructions. For Asian-Americans or Hispanic-Americans, we see signs misinterpret because of their culture.
Now onto the good stuff! So why are signs or instructions never read?? Here are some pointers:
- fear of looking foolish
- fear of being taken advantage of
- fear of failure
- and fear of losing image
It’s just the way humans are. For example, I misjudge instructions given to me at work. I tend to figure it out before reading it carefully or asking a manager about it. It is just the way I am. Heres another example: how to set up your PS4. My PS4 came with two instruction manual. One was a simple version, giving you one worded sentences per number. The second one was a booklet on how to set it up. Which one did you think I picked?? If you guessed simple version, then you are correct! It is a dilemma between reading or figuring out what you are doing. I would rather read first before figuring it out. What about you? Overall, the way that information is distributed out to people is a matter of reading and understanding what he or she is doing. Take the time to read!
Hibbard, Catherine. Addressing resistance to change in policy and procedure writing.http://cypressmedia.net/articles/article/28/addressing_resistance_to_change_in_policy_and_procedure_writing