What is TiX?
- Tix is a state-of-the-art, cloud-based ticketing system
- It features fully integrated access controls, event management controls, multi-channel distribution capabilities, and a robust reporting suite. Tix provides a customer-facing ticket sales page, as well as inventory controls, invoicing and financial accountability.
What You Will Need
- Upper management will need to set up an account with a username and password of your choosing
- Download Tix Scan App to your phone
Save this link to gain access to our box office accounts (save it to your work desktop) https://manage.tix.com/identity/login?next=/identity
Laptop- Will be available for duration of theatre productions for ticket reservations
What You Need to Do
Under the following tabs star each item so they will appear under the Favorites tab. These widgets are the most frequently used.
- Daily Sales by Event Report
- Daily Sales by Event Report w Event Selection
- Daily Sales Report
- Discount Management
- E-Ticket Management
- Event Management
- Hold Type Management
- Order Summary Report
- Pre-Sale Code Management
- Sales
- Sales By Production Report
- Ticket Type Management
- Tix TV- Video Tutorials
- Venue Management
- Will Call Pick- Up
- Will Call Report
What You Need to Learn
- Under the following tabs star each item so they will appear under the Favorites These widgets are the most frequently used.
- Use the Tix TV Training Videos widget to familiarize with the widgets in your favorite’s tab.
The training pages/videos to focus on are the following:
If your funding request involves an event, please fill out the form Department Calendar Request instead of the form below.
Download Funding Spreadsheet
If you would like to request Fine Arts Department funds for a purchase outside your normal classroom supplies, or for a specific project, please fill out the form below.
Funding requests for specific events must be submitted at least 60 days in advance. End of year requests must be in by May 1st, with priority consideration given in order of submission.
Please consider all funding sources available in addition to department funds to improve your chances of being fully funded. NO FOOD OR DRINK may be purchased with department funds, you will need to use your foundation funds, Student activity funds, or private donations to purchase any type of food or drink.
You will need to provide exact details, pricing and purchasing instructions (Amazon business, punchout links, quotes. etc. ) for your request.
Department Funding Request
Handling of Box Office’s Petty Cash
- Petty Cash are funds we have on hand used ONLY for at door ticket sales and or concession sales.
- Petty cash should ALWAYS be kept in the safe.
- Petty cash must be counted and reported quarterly to advanceimprestfund@gsu.edu.
- Always keep a hard copy of the quarterly SIGNED documents in the manila folder in the safe
The following documents need to be downloaded for the handling of Petty Cash
Georgia State University Petty Cash and Change Fund Accounts
Georgia State University Petty Cash Change fund Count Sheet
Georgia State University Petty Cash Imprest Fund Request Form
Georgia State University Petty Cash Imprest Fund Disclosure Form
Link to ALL documents listed above: https://finance.gsu.edu/download/petty-cash-and-petty-cash-change-fund-procedures/?wpdmdl=2706&refresh=620d20c3d20b91645027523
Depositing Funds & Record Keeping
- Download Deposit Remittance Form for use.
- Deposits are made into TWO accounts:
-
- Theatre Arts Guild (TAG) account
- Music Account
*account information will be provided *Check record keeping of deposit forms
The following document needs to be downloaded for depositing funds:
- Georgia State University Deposit Remittance Form Instructions
- Georgia State University Deposit Remittance Form
- Georgia State University Deposit Remittance Form (Excel)
Links to documents listed above:
Link 1- https://finance.gsu.edu/download/deposit-remittance-instructions/wpdmdl=2706&refresh=620d20c3d20b91645027523
Link 2 –https://finance.gsu.edu/download/deposit-remittance-form-2/
Link 3 – https://finance.gsu.edu/download/deposit-remittance-form/
Depositing Funds & Record Keeping (cont’d)
- Once you fill out the Deposit Remittance Form make a copy and give both to the accounts office to sign.
- Keep the signed copy and ask for a receipt which you will staple together.
- Keep all copies in a manila folder and put them in the safe. (These forms are needed for audit purposes)
- Any documents that need to be disposed of that contain any personal account information needs to be shredded and disposed of according to universities procedures
Job Description
Box Office
- To operate and assist on any ticketing sales points in order to provide an efficient and productive booking system for the public.
- To actively pursue an in-depth knowledge of the venue’s computerized Box Office system and online sales technology.
- To contribute to the administration of the department, ensuring information is up-to-date and well organized.
- To support the administrational needs of other departments, within reason, and under instruction of the Visitor Services Manager.
- To be responsible for all cash, check and card transactions made by the Box Office
- To be responsible for the opening and closing of the Box Office, and ensure the security of the box office is maintained.
- To act as the main information and reception point for the venue, ensuring the Box Office provides a professional, customer focused, and welcoming service for all visitors including professional companies, hirers and public.
- To deal with any customer service issues that may occur, either in person, on the phone or via email, in a professional manner.
- Provide reports to relevant departments on request in an efficient manner
- To keep up-to-date on current Box Office practices
See Also:
https://sites.gsu.edu/perimetercollegefinearts/operations/tags/box-office/
Social Media / Marketing
First, make sure you’ve gotten Department Event Approval, Published you event to Panther Involvement Network (PIN) and the main GSU Calendar.
Once you’ve created an Event on PIN, you can use its built in attendance tracking system. This simplifies attendance report retrieval for any faculty member who needs that information. Faculty members who want access to attendance reports will need to be added to our PIN group, they can email the PIN Administrator – currently agotlieb@gsu.edu.
At the event you can either add ‘Campus Labs Event Check In‘ app to your own devices, use the department check in kiosk, or both. Download sources and tutorial are available at the link above.
If using the Department Kiosk:
- Arrange in advance for the Fine Arts Tech team to have the check in kiosk available, you will get specific instructions for set up and storage. Currently – agotlieb@gsu.edu
- Set up kiosk and make sure it is plugged in.
- Open settings and make sure the Display and Brightness auto-lock setting is set to “Never”
- Open check in app and enter your event code, you’ll need to sign in to PIN
- The scanner works and is available, however we have found that the type-in search feature is easier and more efficient in most cases.
- Push the home button 3 times to engage ‘Guided Access’ you will be able to set a pin code that prevents switching apps on the iPad.
- After the event, turn off Guided Access by pushing the home button 3 times and entering your pin code again. Go into settings and change auto-lock to 2 minutes.
- Return kiosk to where you got it, or where you’ve agreed to store it, make sure it is plugged in and behind a locked door.
After the event, any faculty member who requests access can pull the attendance report as needed.
See attendance report retrieval for instructions.
If this funding request does not involve an event, please go to Department Funding Request instead of using this form.
Download Funding Spreadsheet
Please complete the New Event Submission option at https://sites.gsu.edu/perimetercollegefinearts/prep/