As I enter the space I look around and see tables and chairs all around. The interior is spotless I can almost see my refection in the tile floors. The windows are large with no blinds so the sunlight enters with abundance. The playroom in the distance is full of children. I see customers and employees all around.

The objects in the space helps draw people to it. The tables and chairs let customers know where they can sit and how many people can sit. They open windows let them feel comfortable and at home as they eat in daylight. The playroom lets parents take a break from their kids as they order the food and get situated.

The workers in the space all have a smile on their face as they take orders, clean up, and bring food to the guests. Every time a customer walks in they all chat “Hello, welcome to Chick-fil-A”. The customers have their arms folded or eyes on their phones as they wait in line to reach a cashier. A young boy cries as he tries to pull away from his mom so he can go to the play room even tough she said no already. A man’s daughter keeps asking for a sandwich even though her father says she can only get kids meals. The customers who are already seated chat and eat lemonade, fries, and an entree.

The people in the space occupy it because they want to eat. The employees are very mannerly and make them feel at home. They value good customer service and fresh food. The people in the space are all different shapes, sizes, and colors but they all love Chick-fil-A.