Dr. Roger Kaufman developed the Organizational Elements Model based on the idea that Performance gaps are the difference between “What Should Be?”, and “What Is?”. His approach differentiates a company’s means and ends. According to Kauffman, means are what a company uses and does, and ends are what a company produces.
There are five levels in OEM:
- Inputs. Human labor, equipment, budgets, etc…
- Processes. What you do to produce the product.
- Products. What workgroups complete.
- Outputs. What the company completes as a whole).
- Outcomes. The product’s effects on the customer and society
The model, like any other effective HPT model, is simple and systematic in its approach and outlines the procedure in a format that is both easy to follow and implement.
Resources: Handbook of Improving Performance in the Workplace. Pfeiffer, 2010.