The Language of Work Model

In 1993, Danny Langdon, founder of Performance International, developed the Language of Work Model. The model was developed out of frustrations with the way problems were discussed and attacked within organizations. Danny observed that quality groups lacked a universal language and as a result, improvements were developed based on the individual with the “highest voice, not the best analysis.”

The Language of Work was developed to give individuals common language to talk about work, understand and make improvements. The model identifies and models the 6 elements of performance: conditions, inputs, process steps, outputs, consequences, and feedback. Additionally, the model demonstrates how the elements work together, providing teams with a foundation for the conversations that will ultimately shape the way users engage with one another and work-place problems are solved.

Resources: https://www.performanceinternational.com/process-steps/low-model/