Reading Annotations 1 and 2 Take-Aways


  • Joint efforts across the realm of technical communication can help better determine usability.
  • The possibility of developing one, concrete mean of measure used by everyone can improve usability measurement.
  • The cultural model is the best option for measuring usability.


  • Wicked problems are never permanently solved.
  • The broad scope of members used to solve wicked problems, such as natural disasters, bring different attributes which can all be useful in reaching a momentary solution.
  • Categorizing systemic issues as wicked problems creates a personal feel for communicators.

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